Refund policy
Due to the nature of our products, we do not accept returns. We have a 7-days exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at hello@sylkis.com.
If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.
Exchange Terms & Conditions
We accept exchanges within 7 days of fulfillment¹ only for defective items/wrong items and will provide a one-to-one replacement. Items must be in their original condition, unused and unwashed, and packaging.
We do not accept exchanges in the following situations:
○ An exchange request is submitted more than 7 days after an order has been fulfilled.
○ An item that is damaged through use or defective but not due to our error.
○ An item that is customised and meets order specifications.
○ An item is free from defects and you wish to change the colour or any other specification of the purchased item.
Each order is entitled to a single exchange request that covers all relevant items in the order, whereby delivery of the replacement item(s) is free of charge.
Subsequent redelivery is chargeable at $10 per trip for Singapore orders. For international orders, redelivery is charged according to our international courier’s rates, which may vary.
We reserve the right to reject exchange requests if an item, upon inspection by our team, does not meet the above requirements. Any items that are not eligible for exchange that have been sent to us will be returned to you, subject to a $30 delivery fee (for Singapore orders) for collection and re-delivery of the items. For international orders, redelivery is charged according to our international courier’s rates, which may vary.
To request for an exchange, send us an email at hello@sylkis.com and we will get back to you in 3 business days to help you with your request. For valid exchange requests where we are unable to provide a replacement item, the value of your item will be refunded in the form of store credits. For exchange requests for a lower priced item, no refund will be provided for the price difference.
¹Fulfillment refers to the date of delivery indicated by our logistics providers, or the date of collection.
